Conditions of sale
The following General Conditions of Sale regulate the offer and sale of products on this website: www.mediterraneancbd.es (also, alternatively, the “Site”).
The products and/or services purchased on the Site are offered and sold by “www.mediterraneancbd.es”. You can request any information and/or send communications and/or make complaints about sales, purchase orders, products, payments and shipments, by contacting Customer Service
1. Scope of application
1.1 The sale of products through the Site (“ Products”) constitutes a distance contract governed by the Royal Decree of December 17, 1999, regarding telematic contracting and electronic signatures that transposed Directive 2000/31/EC on the protection of confidentiality together with the provisions of Directive 99/93/CE that respect the regulations on distance sales modified by directive 97/7 and by art. 2 of the Royal Decree.
1.2 The General Conditions of Sale can be modified at any time. Any change and/or new condition will be effective from the moment of its publication in the "Conditions of Sale" section of the Site. For this reason, users are invited to periodically access the Site and consult the most up-to-date version of the General Conditions of Sale before making any purchase. The applicable General Conditions of Sale are those in force on the date of shipment of the purchase order. The user must carefully read these General Conditions of Sale, which “www.mediterraneancbd.es” makes available to them in the “Conditions of Sale” section of the Site and which may be stored and reproduced, as well as any other information that “www. mediterraneancbd.es” provides you on the Site, both before and during the purchase process.
1.3 These General Conditions of Sale are applied in the National and European territory. They do not regulate the sale of products by third parties other than "www.mediterraneancbd.es", which are present on the Site through links, banners or other hypertext links. Before carrying out commercial transactions with these subjects, it is necessary to consult their conditions of sale. “www.mediterraneancbd.es” is not responsible for the sale of products by said parties. On the websites that can be consulted through these links, "www.mediterraneancbd.es" does not carry out any control and/or monitoring. Therefore, "www.mediterraneancbd.es" is not responsible for the content of these sites or for any error and/or omission and/or violation of the law by them.
2. Purchases on the site
2.1 Access to sales made through the Site is exclusively reserved for users over 18 years of age.
2.2 Access to the offers present on the Site is allowed to users who belong to the category of consumers.
2.3 In no case, the resellers or wholesalers or, in general, all the subjects that intend to buy the Products in order to resell them later, may make purchases on the Site. Therefore, these subjects are prohibited from registering on the Site and making purchases on the Site.
2.4 “www.mediterraneancbd.es” reserves the right to reject or cancel orders that come (I) from a user with whom it has an ongoing legal dispute; (II) by a user who has previously violated these General Conditions of Sale and/or the conditions and/or terms of a purchase contract with “www.mediterraneancbd.es”; (III) by a user who has been involved in fraud of any kind and, in particular, in fraud related to credit card payments; (IV) by users who have issued false, incomplete or in any case inaccurate identification data or who have not promptly sent to "www.mediterraneancbd.es" the documents requested by it in the following procedure or who have sent invalid documents.
2.5 The customer acknowledges that, by accepting the general conditions of sale, he holds www.mediterraneancbd.es harmless from any liability arising from the purchase of the product if this violates the law of the country where the product is sold. The client is also obliged to find out if the law/regulations of their country allow or authorize the purchase of the products offered for sale by www.mediterraneancbd.es, considering them legal. Therefore, the client expressly indemnifies www.mediterraneancbd.es for any violation of the law regarding the previous point, assuming all responsibility. www.mediterraneancbd.es informs Customers that the products sold/offered for sale by the site are for technical and collection use only and, therefore, cannot be used for any other use/purpose.
3. Registration on the Site
3.1 Registration on the Site is free of charge. To register on the Site, the user must complete the registration form, entering the name, surname, email address, password, status, gender. The registration will be confirmed by email sent to the user who, to complete the registration procedure, must click on the corresponding link contained in the communication received.
3.2 The registration credentials must be used exclusively by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to ensure that no one has access to them, as well as to inform "www.mediterraneancbd.es" without delay by contacting by email or fax, in case of suspicion of improper use and/or disclosure of them. The user guarantees that the personal information provided during the registration process on the Site is complete and truthful. Each user may register on the Site only once. It is forbidden for the same user to make multiple registrations. In the event that "www.mediterraneancbd.es" detects that the same user has made several registrations on the Site, "www.mediterraneancbd.es" reserves the right to proceed, immediately and without prior notice, to block the corresponding account. The user undertakes to keep "www.mediterraneancbd.es" harmless from any damage, compensation obligation and/or penalty arising from and/or in any way related to the violation by the user of the rules on registration in the Site or about the retention of registration credentials.
4. Information intended for consulting the contract
“www.mediterraneancbd.es” informs the user that:
– to conclude the purchase contract for one or more Products on the Site, the user must complete an order form in electronic format and send it to “www.mediterraneancbd.es”, electronically, following the instructions that will appear from time to time on the Site and that will accompany the different stages of the purchase;
– the contract is concluded when the order form reaches the server “www.mediterraneancbd.es”;
– before continuing with the transmission of the order form, the user will be able to identify and correct any data entry errors by following the instructions indicated on the Site from time to time and which will accompany the various stages of the purchase;
– once the order form has been registered and the confirmation of the authorization to pay the total amount has been received, “www.mediterraneancbd.es” will send the user the confirmation of the order by email to the indicated email address , which contains a summary of the General Conditions of Sale and the special conditions applicable to the contract, information regarding the characteristics of the Product purchased, a detailed indication of the price, the means of payment used, information on the right of withdrawal, the shipping costs and any additional costs and contacts of the Customer Service, with which the user can contact to request assistance and/or file complaints. It is recommended to keep the email received as proof of purchase. The General Conditions of Sale applicable to the order, as well as the standard withdrawal instructions and the standard withdrawal form are available on the site. The order form will be filed in the “www.mediterraneancbd.es” database for the time necessary to process the order and, in any case, in accordance with the law.
4.2 The language available to users for the conclusion of the contract is Spanish and English. Customer service can communicate with users in the same languages.
5.1 All Product prices are expressed in Euros (€) and include Value Added Tax (“VAT”). Shipping costs and any other additional costs, including VAT and expressed in Euros (€), will be indicated expressly and separately in the order form, before the user proceeds to transmit it, as well as in the confirmation email of the order. order.
5.2 The price of the Products may be modified by "www.mediterraneancbd.es" at any time, without prior notice, it being understood that the price owed to the user will be that published in the information sheet that illustrates the main characteristics of the Product ("Data Sheet of Product”) at the time of sending the order. Any change (up or down) in the price subsequent to the transmission of the order will not be taken into account.
6. Purchase Orders
6.1 “www.mediterraneancbd.es” will process the purchase order and, therefore, will send the purchased Product, only after having received confirmation of the authorization of the payment of the total amount owed, which consists of the purchase price, shipping costs, if applicable, and any other additional costs. In the event that the Total Amount Due is not paid or the successful outcome of the payment is not confirmed, the purchase contract shall be deemed terminated by right. Of this resolution and the consequent cancellation of the order, the user will be notified immediately after the transmission of the order, through the Site.
6.2 The Products will remain the property of the partners of “www.mediterraneancbd.es” until the user has paid the total amount owed. The risk of loss or damage to the Products, for reasons not attributable to "www.mediterraneancbd.es", instead, will be transferred to the user when the user, or a third party designated by him and different from the carrier, materially comes into possession of the products.
6.3 The Products offered on the Site are the items present on the Site at the time the order is placed by the user. 6.4 Each product is accompanied by a Product Sheet. The images and descriptions on the Site reproduce the characteristics of the Products as closely as possible. The colors of the products, however, may differ from the actual ones due to the configuration of the computer systems or computers used by users for their visualization. Additionally, product images on the Product Sheet may differ in size or in relation to any accessory products. Therefore, these images must be indicative and with tolerances of use. For the purposes of the purchase contract, the description of the Product contained in the order form sent by the user will prevail.
7. Availability of products
7.1 The products offered on the Site are limited in number. Therefore, it may happen, also due to the possibility of several users purchasing the same Product at the same time, that the ordered Product is no longer available after the transmission of the purchase order. Therefore, once the order request has been received, the Orders department "www.mediterraneancbd.es" reserves the right to confirm the availability of the items purchased, the validity of the transaction by credit card and to find out the details of the previous transactions carried out by the Client on the website.
7.2 In case of unavailability of the requested Product, the user will be informed immediately by email. Therefore, the user will have the right to immediately terminate the contract. In the event that the user makes use of the right of withdrawal, "www.mediterraneancbd.es" will refund the amount paid without undue delay and, in any case, within a maximum period of 14 business days from the sending of the order. The amount of the refund will be communicated to the user by email. This amount will be paid in the same payment method used by the user for the purchase. Any delay in crediting may depend on the bank, the type of credit card or the payment solution used. In any case, the value date will be the same as the charge date.
7.3 In the case of orders involving a plurality of Products (“Multiple Order”), if the unavailability affects only some of the Products covered by the Multiple Order, “www.mediterraneancbd.es” will immediately notify the user by email. Therefore, the user will have the right to immediately terminate the contract, limited to the products that are not available. In the event that the user makes use of the right of withdrawal in relation to the Product(s) not available, or in any case in which the payment of the total amount owed has already been made, “www.mediterraneancbd.es” will make the refund of the amount owed in relation to said Product(s) within a maximum period of 14 business days from the end of the shipment. The amount of the refund will be communicated to the user by email. The amount of the refund will be made to the IBAN that the user will communicate. Any delay in crediting may depend on the bank, the type of credit card or the payment solution used. In any case, the value date will be the same as the charge date. The resolution of the entire Multiple Order will be possible only in the case of evident and proven accessibility of the Products object of the Multiple Order that are not available compared to the other Products object of the Multiple Order available.
8. Delivery of purchased products
8.1 Delivery is subject to be paid for purchases within the sum of €59.00, while shipping and delivery are free for purchases above. The amount of shipping costs borne by the user in relation to a specific order, is indicated expressly and separately (in Euros and VAT included) during the purchase process, in the order summary and, in any case, , before the user proceeds to transmit it. An indication of these costs will also appear in the “Profile – My Orders” section of the Site and in the order confirmation. Delivery times will be specifically indicated during the purchase procedure and in the order summary and, in any case, before the user submits the order. They will also be indicated in the order confirmation and in the “Profile – My Orders” section of the Site. In the event that a specific delivery period is not indicated, it will take place in any case within thirty days following the date of conclusion of the contract.
8.2 The delivery obligation is fulfilled by transferring the availability of the material or in any case the control of the Products to the user. It is up to the user to check the conditions of the Product that has been delivered to him/her that has been withdrawn. The risk of loss or damage to the Products, for reasons not attributable to "www.mediterraneancbd.es", is transferred to the user when the user, or a third party designated by the same and different from the carrier, materially comes into possession of the Product. . The user is advised to check the number of Products received and that the packaging is intact, not damaged or in any way altered and is invited, in his interest, to indicate any anomaly in the carrier's transport document, accepting the package with reservation. . The unreserved receipt of the Products, in fact, does not allow the user to take legal action against the courier, in case of loss or damage to the Products, except in the case where the loss or damage is due to intent or gross negligence. of the courier himself and with the exception of partial loss or damage not recognizable at the time of delivery, provided that in the latter case, the damage is reported as soon as it is known and no later than eight days after receipt. Should the package show obvious signs of tampering or tampering, the user is also advised to immediately notify Customer Service. In any case, the application of the rules on the right of withdrawal and legal guarantee of conformity remains valid. 8.3 The Products purchased on the Site will be shipped and delivered to the address indicated by the user when placing the order. Home delivery will be made, unless otherwise indicated, by courier on the days indicated on the site. “www.mediterraneancbd.es” reserves the right to use other carriers, always respecting compliance with the delivery method chosen by the user and the indicated delivery times. 8.4 At the time of delivery of the Products to the carrier, the user will be sent a shipping confirmation email indicating the tracking number through which they can check the status of the shipment. This email will also contain the indications regarding the delivery procedure, the collection period in case of non-delivery due to the absence of the recipient and the consequences of not collecting within the indicated period. 8.5 The user acknowledges that the withdrawal of the Product is a specific obligation derived from the purchase contract. In case of non-delivery due to the absence of the recipient at the address specified in the order form, the courier will leave a postcard to certify the delivery attempt (the so-called notice of passage). The card will indicate the telephone number with which the user must contact to request that the courier make a second delivery attempt. After two unsuccessful delivery attempts, the package will be "in stock". As soon as the package is "in stock", Customer Service will contact the user to unblock the stock and ensure that the package is delivered as soon as possible. If necessary, Customer Service can agree with the user to change the delivery address. In the event that the delivery attempt after the Customer Service contact also fails or if the user does not respond to the Customer Service contact attempt, the package will be returned to “www.mediterraneancbd.es” The user acknowledges that, after thirty (30) days since the package is returned to “www.mediterraneancbd.es”, the contract will be considered terminated and the purchase order will be cancelled. Once the contract is terminated, “www.mediterraneancbd.es” will proceed with the reimbursement. of the total amount owed, if the user has already paid it, the refund amount will be paid to the payment method or solution used by the user for the purchase.
methods 9.1 The payment of the Products can be made by credit card or through the financing service that we have at this time. In the event that one of these payment methods/solutions cannot be used in relation to a specific Product, this will be clearly indicated on the Site, at the latest at the beginning of the purchase procedure.
9.2 The purchase receipt will be issued automatically with each purchase. On the occasion of the first purchase, the user will be asked to communicate the data for the header of the receipt. For the issuance of the receipt, the information provided by the user will be authentic, which he declares and guarantees as true, committing to keep "www.mediterraneancbd.es" unscathed and exempt from any damage, including the sanctions dictated by the competent authorities, that may derive from it in the case of non-correspondence with the truth of it.
10. Right of withdrawal
10.1 The user who acts as a consumer has the right to withdraw from the contract concluded with “www.mediterraneancbd.es”, without the need to specify the reason, within fourteen (14) calendar days (Withdrawal Period). THEN THE ORDER MUST BE RETURNED IN THE METHODS INDICATED BY “www.mediterraneancbd.es” WITHIN AND NO MORE THAN 14 WORKING DAYS, AFTER THIS PERIOD, THE RETURN WILL NOT BE ACCEPTED The withdrawal period expires after 14 days: in the case of an order relating to a single Product: from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the Product; in the case of Multiple Orders with separate deliveries: from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last Product; in the case of an order for the delivery of a Product made up of multiple lots or pieces: from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last lot or piece.
10.2 Exercising the right of withdrawal To exercise the right of withdrawal in relation to an Order, the user must inform “www.mediterraneancbd.es” of their decision to withdraw, before the Withdrawal Period expires. To make the request, you simply have to contact customer service and indicate the order number or the email with the order receipt. The return request can be completed indicating the reason for the return and any additional notes. At the end of the procedure, the customer can send the package to the communicated address.
10.3 The user, after having exercised the right of withdrawal in the manner indicated in articles 10.1 – 10.2 above, must return the Product to “www.mediterraneancbd.es” using the indicated carrier. The return of the Product to "www.mediterraneancbd.es" is carried out under the responsibility of the user.
10.4 If the user terminates the contract within the time and in the manner indicated, "www.mediterraneancbd.es" will refund the amount paid by the user for the Product no later than 14 calendar days from the day. This date must be calculated from the arrival of the Product at the “www.mediterraneancbd.es” warehouses. All subject to verification of the integrity of the Product. The amount of the refund will be made to the IBAN that the user will communicate. In any case, the user will not have to incur any expenses as a result of this return. If the user makes use of the right of withdrawal, the security seal of the Product must not be cut or broken. The Product must not have been opened or altered and must not show signs of use. The returned product must be returned in the condition in which it was delivered.
10.5 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not lead to the termination of the contract and, consequently, will not give the right to any refund.
11. Customer Service
11.1 It is possible to request information, send communications, request assistance or submit complaints by contacting Customer Service in the following ways: – by filling out and sending the form available in the Customer Service-Contact Us section of the Site; By email: email@example.com or by phone at: +34 932 20 93 73 active from Monday to Friday from 10:00 a.m. to 5:00 p.m.;
11.2 “www.mediterraneancbd.es” will respond to complaints sent within five business days of receipt.
Applicable law and competent court; out-of-court dispute resolution – Alternative Dispute Resolution/Online Dispute Resolution
12.1 These General Conditions of Sale together with the information provided pursuant to art. 49 of the Consumer Code, before the user is bound by the contract, represent the totality of the agreements between “www.mediterraneancbd.es” and the users of the Site with reference to the contracts concluded through the Site.
12.2 The contracts entered into between the users of the Site and “www.mediterraneancbd.es” are governed by Spanish law. Without prejudice to the application to consumer users who do not have their habitual residence in Spain of the most favorable and mandatory provisions provided by the law of the country in which they have their habitual residence, in particular in relation to the term for the exercise of the right of withdrawal, within the term of return of the Products, in case of exercise of this right, with the methods and procedures of communication of the same and the legal guarantee of conformity.
12.3 Keep in mind that, in the case of a consumer user, for any dispute related to the application, execution and interpretation of these General Conditions of Sale, the court of the place where the user resides or has chosen domicile is competent.
12.4 Pursuant to art. 141-sexies, paragraph 3 of Legislative Decree September 6, 2005, n. 206 (Consumer Code), “www.mediterraneancbd.es” informs the user that they have the status of consumer in accordance with art. 3, paragraph 1, lett. a) of the Consumer Code, that, in the event that you have submitted a claim directly to "www.mediterraneancbd.es" as a result of which the dispute thus arising could not be resolved, "www.mediterraneancbd.es" will provide information about the Alternative Dispute Resolution Body or bodies for the extrajudicial resolution of disputes related to obligations arising from a contract entered into under these General Conditions of Sale (the so-called ADR bodies, as indicated in articles 141-bis et seq. Consumer Code), specifying whether you intend to use these bodies to resolve the dispute. “www.mediterraneancbd.es” also informs the user that they have the status of consumer in accordance with art. 3, paragraph 1, letter a) of the Consumer Code, that a European platform for online resolution of consumer disputes (the so-called ODR platform) has been established. The ODR platform is available at the following address http://ec.europa.eu/consumers/odr/; Through the ODR platform, the consumer user will be able to consult the list of ADR entities, find the link to the website of each of them and initiate an online dispute resolution procedure in which they are involved. In any case, the right of the consumer to resort to the competent ordinary judge of the litigation derived from these General Conditions of Sale is reserved, whatever the result of the extrajudicial resolution procedure of the litigations related to the relations with the consumer through the appeal to the procedures referred to in Part V, Title II-bis of the Consumer Code.
12.5 The user who resides in a member state of the European Union other than Spain can also access, for any controversy related to the application, execution and interpretation of these General Conditions of Sale, to the European procedure established for small entity controversies, by the Regulation (EC) no. 861/2007 of the Council, of July 11, 2007, provided that the value of the litigation does not exceed, excluding interest, rights and expenses, 2,000.00 euros. The text of the regulation is available on the website www.eur-lex.europa.eu.
13. Intellectual property
13.1 The website as a whole, the products sold on the website and their packaging, and all the elements that can be found on the website (such as trademarks, logos, designs, shapes and models, illustrations, photographs , texts, animations, videograms, phonograms, software, source codes and databases) are the exclusive property of www.mediterraneancbd.es or of the owners of the intellectual property rights of the article in question. All these elements are protected by copyright, trademark law, industrial design law, patent law and sui generis rights.
13.2 Consequently, any reproduction, communication, download, modification or partial and total use of these elements belonging to www.mediterraneancbd.es or to third parties, for any purpose or by any means of communication, requires the prior written authorization of www.mediterraneancbd.es. mediterraneancbd.es or the respective holders of intellectual property rights, except in cases authorized by law. The Client declares and guarantees that he has been informed that the breach of any of these obligations will expose him to civil actions and / or criminal proceedings.
14. Personal data and cookies
14.1 www.mediterraneancbd.es collects and processes the personal data of the Client and, when necessary, the data of the recipient of the order. The collection of data is necessary for the management and execution of the order, as well as for the commercial relationship between www.mediterraneancbd.es and the Client. The data can be provided to the contractual partners of www.mediterraneancbd.es for the execution of orders, such as the management, processing, payment and delivery of orders. The information is also collected and stored for security reasons, in compliance with legal and regulatory obligations. In addition, the information collected allows www.mediterraneancbd.es to send promotional offers and establish commercial relationships with the client.
14.2 www.mediterraneancbd.es utiliza Cookies HTTP, definidos como archivos de datos que se almacenan en el navegador web del Cliente cuando accede al Sitio Web. El propósito de estos archivos de datos, que registran la navegación del Cliente en el Sitio Web, es facilitar la comunicación electrónica, mejorar y personalizar la calidad del servicio del sitio web y generar estadísticas que midan las visitas a las páginas y las diferentes funciones del sitio.